We strive for uptime as close to 100% as possible.
We strive to maintain 100% uptime through our continuous endeavour to maintain our servers and maintain them in excellent health condition. All our changes and updates are carefully logged, rest assured from scam patches or risky updates in the middle of the workday everything will be fixed at the best time.
In all transparency and frankly, downtime can and does happen, however, we are proactive to any possibility of downtime and are working on countermeasures to prevent any downtime. And since we choose the best server sellers, decongest our servers and do maintenance periodically and carefully. So any downtime or issues will be noted on our blog! We promise to not neglect or underestimate any ticket you open and will respond to it as soon as possible.
Server downtime may occur for one of the following reasons:
Typical server maintenance happens weekly or monthly with no downtime at all approximately! This is usually done late Friday night or early Saturday morning. Significant vulnerabilities & security flaws are patched immediately.
Expected downtime: Usually unnoticeable or up to a few minutes.
It only happens every 3 to 5 years. And We will notify you in advance and try to do this during low-traffic hours. In most cases, you won’t even notice it.
Expected downtime: About 15 minutes while upgrading to new hardware.
Hard disks sometimes crash (very rare). Not to worry, our actual machines have a RAID setup and no information is ever lost.
Expected downtime: The system may be down for as much as 45 minutes while the hard disk is replaced.
Unfortunately, the industrial event happens once every more than 5 years or so. This happens even with the biggest companies Amazon, Facebook, etc…
Expected downtime: Last time it was about 45 minutes. The last time was over 10 years ago.
* Rest assured that we are not reckless in maintaining our servers, nor are we one of those companies that avoid downtime by never maintaining a server!