At NakibVPS, we strive to offer transparent and flexible payment options for our clients. Please review our payment policy to understand how we handle transactions, refunds, and other financial matters.

Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Cryptocurrency (Bitcoin, Ethereum, etc.)

Billing Cycle

Our services are billed on a monthly, quarterly, or annual basis, depending on the plan you choose. Payments are due at the beginning of each billing cycle. Clients can select their preferred billing cycle during the sign-up process.

Refund Policy

We offer a money-back guarantee as follows:

  • Managed WordPress Hosting: 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days, you can request a full refund.
  • VPS and Dedicated Cloud Hosting: 7-day money-back guarantee. If you are not satisfied with our service within the first 7 days, you can request a full refund.
  • Refunds do not include the cost of additional services purchased such as LiteSpeed for VPS.
  • Refunds are not granted to accounts closed for Terms of Service violations. We reserve the right to deny refunds if we determine that any of our policies have been violated.

Note: Refunds exclude the setup fee, which is $0.00 for Managed WordPress Hosting Plans, $14.95 for VPS Hosting Plans, and 29.95$ for Dedicated Cloud Plans..

To request a refund, a written request must be submitted separately from the cancellation request within 30 days of cancellation. We will process your refund request within 7 days of receiving the refund request.

Late Payments

At NakibVPS, we value your business and appreciate your timely payments. We expect all invoices to be paid on or before their due date.

Invoices must be paid within 7 days of the due date. Failure to do so may result in service suspension or termination. We will send reminders before taking any action to ensure you have ample time to make the payment.

Invoices delinquent past 28 days are subject to account termination. If your account is terminated due to a delinquent invoice, all data associated with the account including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Currency and Tax

All prices are listed in USD. Clients are responsible for any additional fees or taxes imposed by their local jurisdictions.

Disputes and Chargebacks

If you have any concerns about a payment or invoice, please contact our support team before initiating a chargeback. We are committed to resolving any issues promptly and amicably.

Contact Us

For any questions or clarifications regarding our payment policy, please reach out to our billing department at billing@nakibvps.com or contact our support team via the client portal.